Support

Open Account in the app or visit the account website to manage your plan, synced events and signed-in devices. Sign in with Apple is required before subscribing, restoring, publishing or enabling cloud sync.

If two devices change the same field offline, choose Keep This Device, Keep Cloud Version or Duplicate as a Separate Event. Imported audio never uploads; relink it on each device that will play it.

Before entering Live mode, the app secures control for that device. Taking over ends control on an online device; an offline device can continue only until its event-day access expires.

Use the contact form or email hello@weddingjukebox.app for app issues, general feedback and feature requests.

For the fastest help, include your device model, operating system version, Wedding Jukebox app version, Apple Music connection status, event date, guest page link or event code if relevant, and the steps that caused the issue.

Open Wedding Jukebox, add the couple names and wedding date, then build the day as music moments such as ceremony, reception, speeches, first dance and evening party.

Before the wedding, test the full flow: open the guest page, send a request, approve it to On Deck or play it next in the app, then confirm playlists, cue songs and live playback behave as expected.

Use the Requests website tab in the app to create the guest request page, share the QR code or link, then choose Moderated or Not Moderated. Moderated requests wait for your decision; Not Moderated requests are placed next automatically.

Guests can report a visible request directly from the event page. The hosts and Wedding Jukebox support are notified so the request can be reviewed promptly.

If guests cannot access the page, check that the event is active, the event code is correct, the request page has not expired and the host device has a network connection.

Apple Music playback requires an active Apple Music subscription and permission to access Apple Music. The app also checks account playback, country or region and catalogue connectivity.

If search or playback is unavailable, open the Apple Music connection status in the app to retry, confirm the country or region, or view subscription options.

App Store purchases, refunds and subscription billing are managed by Apple. For billing or refund questions, use Apple's App Store purchase support.

If Wedding Jukebox does not recognise an active purchase or event allowance, contact support with the app version, device model and the purchase tier shown in the app.

Keep the host iPhone, iPad or Mac charged or powered, connected and running the latest app version during live playback.

Have the QR poster and event code available offline in case the venue connection is unreliable.